The product will ship 1 business day after purchase, and delivery will take 5-14 business days.

No. Only one discount can be applied at a time. During events and sales, the checkout system will automatically apply the largest discount entered/available.

If your orders were identified as high risk by our fraud analysis tool. We will confirm if it's ordered by you. Once we do not get any reply in 7 business days, then your orders will be canceled and refunded. If you have any other questions, please feel free to contact us at help@serennest.com.

Log in your website account.(Please kindly register an account if you don’t have one.)
Please choose the order you want to return in “My account” page.
Please click “Return Order”.
Please click “+create” to start a return request.Please select the product you need to return, the quantity, and the reason for the return and submit.
Please send the product to the address below and upload the tracking number. If the return is caused by product quality problems, we will review it and give the result within 1 working day.

Log in your website account.(Please kindly register an account if you don’t have one.)
Please choose the order you want to return in “My account” page.
Please click “Cancel Order”, select the reason and confirm it.

Log in your website account.(Please kindly register an account if you don’t have one.)
Please choose the order you want to return in “My account” page.
Please click “Update Shipping Address”.
Please enter your email address and get the verification code and then you will be able to update the shipping address.

*Please kindly note that address modification only for unfulfilled orders.

Usually the site would report your discount invalid under the following circumstances:
1. The discount has expired.
2. The products you purchased do not qualify for the discount.
3. The discount does not exist.
If you believe the coupon is valid, please contact support@govee.com for assistance.